Service & Support

Welcome to CCH Appliance Customer Service & Support

    Customer service and satisfaction is very important to us. 
    We care about all of our customers and seek to give each one attentive service. 
    Our customers deserve the most efficient service from a knowledgeable, motivated, and well-trained support staff. We will try to answer your questions and respond to suggestions and concerns as thoroughly and quickly as possible. 
    To reach the level of excellence you deserve, please have your product model number, warranty and other needed information available when you call.



    This warranty covers only new products purchased from our authorized distributors or retailers.

   CCH Appliance provides a manufacturer warranty to the original purchaser of a new Product against defects in materials and workmanship for a period of one year. If the Product covered by this warranty is determined to be defective within the warranty period, Double Power will either repair or replace the unit at its sole option and discretion.

   To obtain warranty service, contact Double Power Technical Support via email at or via phone at 800-838-3315from 8:30AM to 5:00PM PST Monday through Friday. Proof of purchase in the form of a purchase receipt or copy thereof is required to show that a Product is within the warranty period.


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